Privacy Policy

1. Optional analytics

With your permission, first-party analytics records page groups, navigation clicks, selected service IDs, visible time on pages, scroll depth and timestamps. Recognised Meta ad links identify the campaign and creative, without saving the full address or query string. We do not record form contents, passwords, messages, phone numbers or social-account links in browsing analytics.

Optional browser identifiers last up to 30 days. We link consenting ad visits to account creation and confirmed deposits and orders to compare ad performance. Browsing and attribution data is kept for up to 90 days. Existing financial records remain subject to the accounting retention below.

Choose Essential only to decline, or change your choice through Cookie settings in the footer or Account page. Withdrawing stops future optional tracking and removes the analytics identifiers from your browser. Financial and security records still support your account. If you allow analytics, we also load the Meta Pixel so Meta can measure which of our ads lead to visits, checkouts and completed top-ups (the amount in KES and an anonymous payment reference). We do not send your name, email, phone number, links or order details to Meta. Meta processes this under its own privacy policy. Choosing Essential only, or withdrawing later, stops the Pixel.

2. What we collect

Your name and email, and your Google or Facebook ID if you sign in with them.

Your M-Pesa phone number and payment receipts when you top up.

The links you order for, your orders, support tickets, screenshots you choose to attach, and chats with the assistant.

Basic technical data such as your IP address and browser, to keep the site secure.

3. WhatsApp wallet reminders

The top-up form explains that continuing enables occasional WhatsApp reminders on the M-Pesa number used for a successful payment. These reminders may include your unused wallet balance and service suggestions within that balance. Signing in alone does not send a message. We record reminder delivery and opt-out status, and do not automatically enroll old payment numbers that were collected before this notice.

Reply STOP to stop reminders. We keep that preference and do not turn reminders back on when you top up again. Reply START to resume. Suggestions never place orders or spend your funds.

4. Why we use it

To run your account, process payments and deliver orders.

To answer support requests. The assistant uses an AI provider to read your question and your own orders. When automatic ticket checks are enabled, bounded ticket excerpts are sent to the AI provider to classify the request. Routine replies may be sent automatically and are labeled; requests needing a person stay open for staff.

To prevent fraud and abuse.

To send offers, only if you said yes. You can stop them any time.

5. Who we share it with

The suppliers who deliver your orders get the link you ordered for, never your name, email or phone.

Payment, email, hosting and AI providers process data for us under their own security terms. Some are outside Kenya.

If you allow optional analytics, we may send Meta your confirmed top-up value, event ID, browser and click identifiers, browser details, and hashed contact identifiers to measure advertising. Passwords, payment PINs and support messages are not sent. Declining optional analytics does not stop your account or payments from working. Unsent advertising signals are removed when you withdraw consent; temporary signals are otherwise kept for up to 14 days.

We don't sell your data.

6. How long we keep it

Account and order records stay while your account is open and for up to 6 years after for tax and accounting.

Assistant chats are kept for up to 12 months.

7. Your rights

Under Kenya's Data Protection Act, 2019, you can ask to see, correct or delete your data, or object to marketing. Open a ticket or email us and we'll respond within 30 days.

8. Security

Passwords are hashed, payment credentials are encrypted, and the site uses HTTPS and rate limits. No system is perfect, so tell us right away if you spot a problem.

9. Contact

CloutPanel privacy questions: panelclout@gmail.com.