Refund Policy

1. Refund approval

Refunds are issued only after the supplier confirms a cancellation or partial-delivery refund, or an admin explicitly approves the refund.

A confirmed supplier cancellation returns the unrefunded amount to your balance. A confirmed partial delivery returns the undelivered share.

Submission errors, delays, complaints and AI replies do not authorize refunds. If submission cannot be confirmed, contact support before placing another order. Supplier checks can take up to 24 hours.

2. What can't be refunded

Services that were delivered, even if the platform removes them later. Use a refill service if you want protection against drops.

Orders placed on a wrong, private or deleted link.

3. Processing fees

Any top-up processing fee is shown separately before payment and is not part of your wallet balance or an order charge. An order refund returns the approved order amount to your wallet; it does not reverse a completed top-up processing fee.

4. Refills

Services marked refill replace drops during their refill period. Ask for a refill from your orders page, once a day per order.

5. No cash or M-Pesa refunds

Money added to your wallet can't be refunded or withdrawn, including mistaken top-ups. Wallet funds can't be sent back to M-Pesa, a bank account, a card or another external payment account.

Approved order refunds are credited only to your wallet balance and can be used for other services. Supplier confirmation or admin approval does not authorize a cash payout.